We are your reliable partner with experience and competence in press service. Our service team provides expert advice and organises direct on-site support.You can reach us in Europe at +49 7843 705 1382
and in North America at +1 705 737 5254
and in North America at +1 705 737 5254
Telephone and Remote SupportOur focus is to ensure your productivity! Your automation system is down and you are under pressure to continue to manufacture?
Up to 80% of faults can be quickly localised and resolved by remote support.Get in touch with our Customer Service Desk via telephone or email.You can reach us in Europe at +49 7843 705 1382
You can reach us in North America at +1 705 737 5254At no extra costs our qualified support technician will walk you through fixing the issue with a step by step set of instruction.
In parallel and if available we will connect directly to your automation system to analyse the on-site situation.Our Remote Support enables our qualified support technicians to connect to your press room automation systems from their consoles via the Internet.
Thus, they work directly on your system to solve problems immediately instead of spending hours or days with travel before you can continue to produce parts.Neither Telephone Support nor Remote Support causes additional costs to you.Our remote access and control service is based on Teamviewer.
Repair ServiceOur service technicians will be at your site within 24 hours, depending on the location, and will support you in repairing and recommissioning your system. Your advantages:
- Quick localization of the reason for the failure and efficient troubleshooting
- Pick-up of the required spare parts by our service technicians
- Long-term increase in price stability
- 12 months warranty on the repair work carried out
Rental Equipment & Spare PartsIn the event of damage, we guarantee an optimum availability of the standard spare parts within a few hours. We have access to approx. 25,000 spare parts worldwide.
We also offer repairing the original spare part. If necessary, we will provide you with a loan unit to bridge repair time. Your advantages:
- National dispatch of common spare parts within a few hours (depending on location)
- International dispatch of common spare parts within a few days (if desired, incl. customs clearance)
- Software parameters programmed at Sander (Plug and Play)
- Original spare parts incl. 12 months warranty, reconditioned spare parts incl. 6 months warranty
- Cheap spare part repairs
- Free loan units (e.g. for analysis purposes if the error pattern is difficult to define)
Maintenance & InspectionEach system is inspected and maintained based on a specifically developed inspection and maintenance protocol. This enables any possible disruptive factors to be detected at an early stage before they cause an unscheduled system failure. Your advantages:
- Long-term increase in system availability
- Plannable system failure within the specified maintenance intervals
- Increase of process stability
- Maintenance contracts specifically tailored to your needs possible
We offer individually tailored training for your machine operators in their own working environment. The briefing takes place in small groups (max. 6 participants) by our experienced specialists. Thus, your employees are well equipped with the necessary knowledge for optimum production with rapid fault diagnosis and troubleshooting. Maintenance Training - Electrical
Make your skilled workers fit for the constantly increasing requirements in the maintenance of transfer devices. Our training ensures continuous production and a high quality level of your products. The small group size of our trainings (max. 6 participants) guarantees optimal learning success. Stroke Number Optimization Program
We impart a broad knowledge of the technology of collision investigation of transfer tools and their use in presses and servo presses. Always in focus: Reducing costs and increasing performance.
RetrofitModernise your control and drive components. Keep your system state of the art and minimize your maintenance and repair costs. Your advantages:
- New control and drive components with a warranty of up to 24 months
- Reduction of maintenance and repair costs
- Increase in system availability
- Increase in output